This policy explains what personal data we collect through this website, why, and the choices you have.
This page is a template. Items marked [PLACEHOLDER] must be completed and the text reviewed by a qualified adviser before launch.
Who we are
This website is operated by Sila Trade X ([PLACEHOLDER] (Details to be confirmed)), registered at [PLACEHOLDER] (Details to be confirmed). Contact: info@silatradex.com.
Data we collect
When you request a quote we collect the details you enter: name, company, email, phone, product, quantity, destination, Incoterm, timeline and your message. We also process technical data such as an anonymised IP hash to prevent abuse.
How we use it
We use your details only to respond to your request, prepare quotes and communicate about the trade. We do not sell your data.
Legal basis
We process quote requests to take steps at your request before entering a contract, and to pursue our legitimate interest in responding to business enquiries.
Quote requests: Article 6(1)(b) GDPR, steps taken at your request before a contract. Analytics: your consent, Article 6(1)(a) GDPR.
Service providers we use
Vercel hosts this website. Resend delivers the emails created by the quote form. Cloudflare Turnstile protects the form from automated abuse. WhatsApp (Meta) receives data only if you choose to start a chat.
International transfers
These providers may process data outside your country. Where personal data is transferred internationally, the transfer relies on the EU-US Data Privacy Framework or Standard Contractual Clauses.
Retention
We keep quote requests for [PLACEHOLDER] (Details to be confirmed) unless a longer period is required by law.
We do not store quote requests in a database. They are delivered to our email inbox, and our email provider keeps delivery logs for about 30 days.
Your rights
You may ask to access, correct or delete your data, or object to its use. Email info@silatradex.com and we will respond within the period required by applicable law.
Withdrawing consent and complaints
You can withdraw your consent to analytics at any time from Cookie settings in the footer. You have the right to complain to your data protection authority. Where the Saudi Personal Data Protection Law (PDPL) applies, you have the equivalent rights under it.
Automated decisions and sale of data
We do not use automated decision-making, and we do not sell personal data.